Turning informal grievances into formal, actionable complaints using conversational AI
Mobile Application | Civic Engagement | AI
Overview
TarShare is a conversational AI web platform that bridges emotional expression with institutional action. It helps Filipinos move from informal grievances to structured, actionable complaints, advancing SDG 16 (Peace, Justice, and Strong Institutions) by simplifying access to justice and supporting accountable, inclusive decision-making.
4th Runner-up
GDG-PUP Sparkfest 2025
Peace, Justice and Strong Institutions
Sustainable Development Goal 16
Problem Statement
Many Filipinos bypass formal local government unit (LGU) channels because of intimidating bureaucracy, fear of retaliation, and limited procedural knowledge. Instead, they turn to informal outlets such as social media or public figures, where concerns may receive attention without reaching the institution responsible for resolving them.
Key Features
- Vent Mode & Clarifier: Users can express frustrations freely in Tagalog, English, or Taglish while a conversational AI assistant asks guided follow-up questions to classify the underlying issue correctly.
- Action Steps & Letter Drafting: A verified LGU database provides precise procedural steps and required documents, while the platform auto-generates a downloadable formal complaint letter for submission.
Design & Development
TarShare is engineered for scalability with a Next.js frontend, Firebase user management, and Gemini API integrations grounded by Vertex AI Vector Search. Its three-year implementation roadmap starts with core AI development and closed beta testing in Year 1, expands to a nationwide public launch in Year 2, and scales toward integration with national e-governance platforms in Year 3.
1
Year 1: Core AI & Closed Beta
Develop the conversational AI experience, connect the verified LGU knowledge base, and validate the Vent Mode, issue clarification, action-step, and letter-drafting workflows through closed beta testing.
2
Year 2: Nationwide Public Launch
Expand the platform for public access across the Philippines, supporting more citizens as they convert informal grievances into complete, institution-ready complaints.
3
Year 3: E-Governance Integration
Scale the service to integrate with national e-governance platforms and strengthen the feedback loop between citizens and public institutions.
4
Scalable AI Technology Stack
Next.js provides the web frontend, Firebase manages users, and the Gemini API works with Vertex AI Vector Search to keep generated guidance grounded and accurate.
Impact & Outcomes
By its third year of operation, TarShare aims to convert 70% of initial user rants into formal complaint submissions. By simplifying complex grievance procedures, the platform empowers citizens to seek systemic redress while giving LGUs data-driven insights into recurring issues, helping them identify service gaps and improve public services.
